Detect product defects from reviews
Warranty data lags 60–120 days. Reviews don't. Catch defect themes at SKU level before they become warranty claims.
Agents: Defect Agent (Beta), SKU Agent
Jobs to be done
Jobs you can do with Indellia.
Ten task-specific workflows, each mapped to the agents and integrations that do the work. Pick the job closest to what you're trying to ship this quarter.
The short answer
Jobs-to-be-done (JTBD) is a framework for describing what a user is trying to accomplish, independent of tools. Each Indellia JTBD page covers one specific job — defect detection, launch monitoring, roadmap prioritization — and shows the exact workflow, agents, and integrations that do it. Read these if you already know the problem you're solving; read use cases if you're thinking by team.
Track sentiment across retail channels
Brand sentiment looks different on Amazon vs Walmart vs Costco. See all of it in one view, at SKU level.
Agents: Theme Agent, Anomaly Agent
Monitor product launches
First 72 hours of reviews determine launch trajectory. Catch setup, packaging, and first-impression issues before they compound.
Agents: Anomaly Agent, Theme Agent
Benchmark against competitors
Benchmarking isn't just star-rating. It's language, feature emphasis, and sentiment delta across comparable SKUs.
Agents: Theme Agent (competitor corpus)
Respond to reviews at scale
Move review coverage from 20% to 80% with a draft-and-approve workflow tuned to your brand voice.
Agents: Response Agent (Beta)
Find the why behind NPS drops
A score change alone doesn't tell you what changed. indelliaGPT™ answers "what's different this quarter?" with citations.
Agents: indelliaGPT™, Theme Agent
Reduce support ticket volume
The same issue generates 400 tickets and 80 Amazon reviews. Catch the pattern once, prevent both.
Agents: Anomaly Agent, Theme Agent
Prioritize product roadmap
Roadmap reviews should bring aggregate evidence, not anecdote. Here's how to feed themes into roadmap prioritization.
Agents: Theme Agent, indelliaGPT™
Identify emerging themes
The point of feedback analytics is catching what you didn't know to look for. Theme and Anomaly agents, combined.
Agents: Theme Agent, Anomaly Agent
Close the loop with customers
Closing the loop isn't one-off response. It's a systematic process — detect cohort, draft outreach, measure return.
Agents: Response Agent, Theme Agent
Team-first instead of job-first
Which team are you?
JTBD pages describe specific jobs. Use-case pages describe the team doing the jobs — Consumer Insights, Product and R&D, CX and Support, QA and Factory, Marketing and Brand, Leadership. Same platform, different entry points.
Ask Indellia
Have a specific question?
Indellia's AI agents answer with citations from real customer feedback across Amazon, Walmart, Best Buy, and 20+ retail channels.
Pick a job, run it
Every job above runs against your real data in the free trial.
Connect Amazon, Walmart, Zendesk, or any of 20+ sources in five minutes. Run the job-specific workflow on your actual SKUs and actual feedback.