SKU-level feedback linking.
We tie every review, ticket, and return to the specific product — by Model#, UPC, or ASIN. No other platform does this for consumer brands.
The Agentic VoC Platform · Consumer Brands
Turn product feedback into decisions that win.
Indellia aggregates reviews from Amazon, Walmart, Best Buy, Costco, Lowe's, Target, Bazaarvoice, support tickets, returns, and surveys — then named AI agents link every piece of feedback to the specific SKU it's about.
Trusted by leading consumer brands
Why Indellia
Built for consumer brands, from day one.
Three things separate Indellia from horizontal feedback tools retrofitted for physical products.
Retail channel native.
Amazon, Walmart, Best Buy, Costco, Lowe's, Target, Bazaarvoice — ingested out of the box. 20+ sources total, including support tickets and returns.
Named agents, not dashboards.
Theme Agent, Anomaly Agent, SKU Agent, indelliaGPT™ , Defect Agent, Response Agent, and the Indellia MCP Server. Each does a defined job.
The Agent Roster
Seven agents. One feedback picture.
Each agent has a defined role. Together they cover ingestion, analysis, anomaly detection, search, and response — with the MCP Server exposing all of it to Claude, ChatGPT, and Cursor.
Shipped
Theme Agent
Clusters every piece of feedback into named topics. No pre-built taxonomy required. Themes update as new reviews arrive, and you can merge, rename, or pin them.
Shipped
Anomaly Agent
Watches every SKU and every theme for unexpected changes. Predicts what normal looks like, then flags when reality diverges — often days before the category average shifts.
Shipped
indelliaGPT™
Ask a question like "What are users saying about the Model 7 battery?" Get an answer with citations to the actual reviews. No hallucinations. No made-up metrics.
Shipped
SKU Agent
Ties every review, ticket, and return to the specific product. Across Amazon ASINs, Walmart Item IDs, Best Buy SKUs, and your internal part numbers — one view per product.
Beta
Defect Agent
Built for QA and manufacturing teams. Reads reviews and returns for a specific SKU and surfaces the root-cause themes behind failures — often weeks before warranty data catches up.
Beta
Response Agent
Drafts review replies that match your brand voice. Approve, edit, or push-to-post once you've connected a retailer account.
Shipped
MCP · CLAUDE · CHATGPT · CURSOR
Indellia MCP Server
Plugs your feedback corpus into Claude, ChatGPT, and Cursor. Ask questions about your own reviews from the AI tools your team already uses. Read more in the MCP for voice of customer guide.
Pricing
Two plans. No per-record fees.
Pricing is on the website. No sales call required to see a number.
SME
$495 / month
Teams under 100 employees.
- Every shipped agent included
- Unlimited users
- Unmetered data
- Free trial available
Mid-Market
$1,995 / month
Teams of 100+ employees.
- Everything in SME
- SSO / SAML
- Snowflake pushback
- Dedicated CSM
Integrations
20+ sources. Zero custom engineering.
Connect the places your feedback already lives. We handle the normalization, the SKU linking, and the drift.
Retail channels
Amazon · Walmart · Best Buy · Costco · Lowe's · Target · Home Depot · Bazaarvoice
Support / ticketing
Zendesk · Intercom · Freshdesk · Gorgias · Gladly · Kustomer · Front
Returns
Loop Returns · Narvar · AfterShip
Surveys
Typeform · SurveyMonkey · Qualtrics
Warehouse & commerce
Snowflake · Shopify · Segment
Backed by
Partners who bet on deterministic AI.
Indellia is backed by NEC X (NEC Venture Studio), Alchemist Accelerator (Class XXIX), and NetApp Excellerator. Our AI foundations trace back to NEC Labs work on deterministic NLP for product feedback.
Featured in
Press coverage.
TechCrunch on the Alchemist Accelerator XXIX cohort. CMSWire on aligning voice-of-customer initiatives with consumer needs. See the company page for more.
Get started
Start your free trial in minutes. Or book a 30-minute demo.
No credit card required. Every agent included. Connect your first retail channel in five minutes.