Ask indelliaGPT™ the question your stakeholder just asked and get a cited answer in seconds — not the two-week project it would otherwise be.
The short answer
A customer insights platform is the system insights teams use to centralize, analyze, and answer questions about customer feedback. Indellia is a customer insights platform for consumer brands — built around indelliaGPT™ as the primary surface for ad-hoc exploration. Insights teams ask natural-language questions about reviews, tickets, returns, and surveys; indelliaGPT™ answers with citations to the underlying records. No invented metrics. No hallucinated quotes.
"Customer insights platform" gets used loosely. The narrower, more useful definition: a system that lets insights teams move fast.
Faster means three things:
Indellia is a customer insights platform that prioritizes the second of those — the speed-to-answer — because that's the bottleneck most insights teams hit.
indelliaGPT™ uses deterministic retrieval to find the source reviews, then a language model to summarize. Every claim cites the underlying records. No fictional quotes. No invented numbers. See LLM hallucination for the architecture rationale.
"What are the top 5 reasons we're losing on Amazon to [competitor]?" Get a cited answer with 20+ verbatims. Drop them into the Insights brief.
Every answer can be sliced per SKU, per channel, per time period. The SKU Agent handles the linking; the insights team handles the question.
Both pricing tiers include unlimited users. Product, CX, and Marketing stakeholders can ask their own questions in the Indellia web app or via the MCP Server in Claude / ChatGPT — without putting it on the Insights backlog.
Amazon, Walmart, Best Buy, Costco, Lowe's, Target, Home Depot, Bazaarvoice retailer pages.
Zendesk, Intercom, Freshdesk, Gorgias, Gladly, Kustomer, Front.
Typeform, SurveyMonkey, Qualtrics. Loop, Narvar, AfterShip. Grain, Gong, Twilio.
Snowflake (read + Mid-Market pushback). Shopify. Segment.
Indellia is a customer insights platform built on unstructured feedback (reviews, tickets, returns) plus read-only survey data. If your insights work is overwhelmingly designed-survey-driven with custom panel sourcing, a survey-first platform is the better core. Many insights teams run both — Qualtrics for designed instruments, Indellia for the unstructured corpus around them.
A customer insights platform is the system insights teams use to centralize, analyze, and answer questions about customer feedback — across reviews, tickets, surveys, returns, and other sources. The narrower, more useful definition is "a system that lets insights teams move fast" — fast to a centralized picture, fast to a cited answer, fast to a shipped insight that stakeholders can read.
indelliaGPT™ uses deterministic retrieval to find the source reviews, tickets, or returns relevant to your question, then summarizes the findings with citations to each source record. You can drill into any cited record with one click. No invented quotes. No made-up metrics. Every claim points to evidence.
Yes — and that's the point. Both pricing tiers include unlimited users. Product Managers, CX leads, and Marketing stakeholders can ask their own questions in the Indellia web app or query feedback from Claude / ChatGPT via the MCP Server. Most insights teams report a meaningful drop in ad-hoc data-pull requests after the first month.
Indellia ingests Typeform, SurveyMonkey, and Qualtrics responses in read-only mode. Open-text responses are themed alongside reviews and tickets; structured fields are available for slicing. Indellia doesn't run surveys for you — your survey platform stays where it is, and Indellia adds the unstructured corpus around it.
Yes — verbatims are exportable as CSV from any theme or query view, with metadata (SKU, channel, date, star rating, sentiment, retailer). Mid-Market includes Snowflake pushback for warehouse-side querying if you want a more programmatic workflow.
Indellia's AI agents answer with citations from real customer feedback across Amazon, Walmart, Best Buy, and 20+ retail channels.
Connect channels during the free trial; indelliaGPT™ answers your first cited question within hours.