Ultimate Alternative to Unwrap.AI
Go beyond Unwrap.ai with more advanced insights. Indellia’s AI-powered feedback analytics unify omnichannel data, detect emerging trends, and provide actionable intelligence to refine products, enhance CX, and drive business growth.
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“Indellia Transformed How We Leverage Customer Feedback”
Lisa G., Chief Listening Officer & Strategist
Trusted by leading brands and companies
The Ultimate Data Pipeline for customer feedback
Our platform helps brands & manufacturers improve product quality & customer experience, innovate faster and ultimately sell more.
customer feedbacks
Features at a Glance
Single source of Truth for All Customer Feedback
Our platform makes it easy to aggregate, search and monitor customer feedback across all of your public and private sources.
Aggregate
Automatically aggregate customer feedback from all sources into one place, providing a single source of truth for all customer feedback.
Automated Discovery
Stay ahead of the curve with automatic detection of emerging trends and topics in customer feedback.
User-Friendly Analytics Suite
Harness the power of AI to transform customer feedback into actionable insights, offering unparalleled insights into shopper sentiment through intuitive reporting and visualization tools.
Monitor
Receive proactive alerts on product issues or anomalies, ensuring swift action to maintain customer satisfaction.
Powerful Semantic Search
Conduct Google-like searches across feedback, focusing on meaning, not just words.
Unlock Insights with Our Integrations
Easily sync data from popular platforms to gain comprehensive feedback insights
Indellia vs. Unwrap.AI
Feature
Indellia
Unwrap.AI
Unified Feedback Repository
Single source of truth all in one place
User-friendly analytics suite
Powerful insights, user-friendly UI, easy dashboards, and automated data summaries and visualizations
Automated Topic & Theme Discovery
Deterministic Topic Modeling (unlike ChatGPT and other LLMs – No Hallucination – No Bias’s
Sentiment analysis
Understand customer sentiment
Revenue Impact Analysis
See how customer feedback influences your revenue at topic level
Predictive Analytics
Leverages historical data to forecast future trends and guide decision-making
Fact Verification
Test the truthfulness of statements in text using NLP techniques
Competitor Monitoring
Benchmark and compare competitors’ feedback and reviews for strategic insights
Keyword Alerts
Get instant or scheduled alerts for key terms
Anomaly Alerts
Get instant or scheduled alerts for anomalies
Slack and Teams Integration
Receive real-time notifications directly in Slack and Teams for seamless collaboration.
Powerful Semantic Search
Google-like search across feedback, focusing on meaning, not just words
100+ Languages
Analyze feedback across the globe
Comprehensive Feedback
Aggregation Consolidate brand and product feedback from various systems for holistic insights
Unified Feedback Integration
Seamlessly merge public and private feedback sources for complete insights
Precise Feedback Tagging
Automatically link unstructured feedback to specific products using Model#, UPC, or SKU.
Exports
Seamlessly export insights to data and visualization tools like Power BI, Looker, or Tableau
PII Redaction
PII automatically redact to ensure privacy and compliance in data handling
Generative AI – indelliaGPT(tm)
Generate Content based on deterministic insights
Chat with your feedback
Summarize customer feedback
Feedback Data
Data Volume
The more feedback records, the merrier
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Number of Users
We believe everyone at the company should have a seat at the table.
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Number of Data Sources
From (A)mazon to (Z)endesk, we’ve got you covered with built-in connectors to hundreds of feedback sources
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Automated Voice Transcriptions
Ideal for capturing valuable feedback from support, customer care, or sales calls
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